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Returns/ Exchange policy:

Christmas Returns:

We would like to help you spread the cost of Christmas as such over the festive period we offer an extended returns / exchange period: Orders placed from 5th November and up until December 16th can be returned for exchange / refund until January 15th / within 30 days – whichever is the later.

General Returns:

If for any reason you are unhappy with your purchase please return it to us unused and still in its original packaging within 28 days quoting your name, address & the date of purchase. We will not be able to process refunds for items once the 28 day period has passed. Please ensure that all packaging, Swing tags and hygiene strips are left in place & returned otherwise refunds will not be issued. Please ensure that you include a brief note advising whether you would like an exchange or refund.

In the unlikely event that you receive a faulty or damaged item please let us know the reason for the return in case it is not obvious.

Return postage and packing costs will be met by the customer except when products are faulty or damaged but no additional postage and packing charges will be made for exchange items to be sent (we offer 1 free of charge exchange per order - UK orders only, European & rest of world orders will be charged a small fee towards postage costs). When returning goods customers should obtain proof of postage as we can not be held responsible for parcels lost in the post & will not be able to replace your items or offer you a refund in this case.

Please send all returns to:
Swim Supplies
Unit C2, Pool Business Park
Pool
Redruth
TR15 3QW

Refunds:

Refunds will be made directly back to your original payment method within 14 days of receiving the item(s). We always check items back in to stock, to ensure that they are free from damage and in the same condition (with tags & labels intact) as supplied. During busy periods there may be a short delay in processing exchanges / refunds, please be patient.

Any damaged caused by the users miss-use, accidental or otherwise to any product we sell will not be covered, and in this case we will be unable to offer a refund / replacement.

By shopping with Swim Supplies you agree to these terms & conditions. Your statutory rights are unaffected.

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